At Tutor Tree, we strive to provide high-quality tutoring services that meet the unique needs of every student. However, we understand that unforeseen circumstances may arise. Please review our refund policy below:

Free Trial Sessions

• We offer a free 30-minute demo session for new students. This session allows you to evaluate our teaching style and approach before committing. No charges apply for this session.

Prepaid Sessions and Packages

• Cancellation Before the First Session: Full refunds are available if you cancel before attending the first paid session.

• Cancellation After the First Session: If you decide to discontinue after the first paid session, a refund will be issued for the remaining sessions, minus the cost of the completed session.

• Ongoing Packages: Refunds for unused sessions will not be provided.

Refund Process

• Refund requests must be submitted via email to our support team at tech.tutortree@gmail.com.

• Refunds will be processed within 7–10 business days upon approval.

• Refunds will be credited using the original payment method.

Non-Refundable Scenarios

• Missed sessions without prior notice or rescheduling will not be eligible for refunds.

• Customized courses or special programs are non-refundable once they commence.

Rescheduling

• Sessions can be rescheduled with at least 24 hours’ notice. Frequent last-minute cancellations may result in rescheduling privileges being limited and you will charged for the session.

At Tutor Tree, your satisfaction is our priority. If you have any concerns, feel free to reach out to us at your.tutortree@gmail.com , and we’ll do our best to assist you.